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DANA deposit and withdrawal

We at bir123 prioritize DANA as a primary payment method for users across supported regions. To deposit via DANA, navigate to the deposit section and select DANA from the payment options. You will be redirected to the DANA app or mobile web interface. Confirm the amount and authorize the transaction. The credit typically arrives in your bir123 account within subject to verification. For withdrawal, request a payout to your linked DANA account in the withdrawal section. Our system processes DANA withdrawals within subject to verification on average, subject to account verification and DANA's internal processing. Common deposit ranges are descriptive — from modest starter amounts to larger session budgets. Always review your DANA balance and connection before initiating transfers to avoid payment delays.

OVO and GoPay usage

OVO and GoPay represent two of the most widely used e-wallet options on bir123. To deposit with OVO, select OVO at checkout and confirm the transaction in your OVO app. Deposits process within subject to verification. Similarly, GoPay deposits appear in your bir123 account within subject to verification after you authorize the payment in the GoPay interface. Both methods require your e-wallet account to be active and linked to your phone number. For withdrawals, we at bir123 return funds to the same OVO or GoPay account you used for deposits, ensuring a seamless refund flow. Withdrawal windows are typically subject to verification for OVO and subject to verification for GoPay, depending on your bank's processing speed. Keep your e-wallet balance sufficient to receive refunds. If you change phone numbers or e-wallet accounts, update your account details in our preferences section before initiating withdrawals.

BCA, Mandiri, BRI, BNI virtual account

Bank transfer via virtual account (VA) is a flexible payment method supported on bir123 for customers with accounts at BCA, Mandiri, BRI, and BNI. During the deposit process, select "Bank Transfer" and choose your bank. We generate a unique virtual account number specific to your bir123 account. Transfer your desired deposit amount from your bank account to this VA within 24 hours. The credit appears in your bir123 account within subject to verification of the bank confirming the transfer. For withdrawals, select Bank Transfer in the withdrawal section and confirm that the destination bank account matches the account you used for deposits. We process the withdrawal within subject to verification, subject to verification windows. VA transfers incur no additional fees from bir123, though your bank may apply standard transfer charges. Save your VA number for future reference — it remains active for all your deposits.

Fees, limits and verification

Our payment system on bir123 is designed to be transparent. Deposits via DANA, OVO, GoPay, ShopeePay, and QRIS carry no additional fee from bir123; your e-wallet or bank may apply standard transfer costs. Bank transfers via virtual account are also fee-free on our end. Deposit amounts are flexible — start with modest amounts for first-time users and increase as you grow comfortable with our platform. All withdrawals are subject to account verification to ensure your account security. During your first withdrawal, KYC documents may be requested if not yet fully verified. Verification typically completes within subject to verification. Subsequent withdrawals process faster once your account reaches full verification status. Maximum withdrawal limits depend on your verification level and account history. Contact our support team for specific details on your account's withdrawal ceiling. We at bir123 never charge for deposits or withdrawals from users in supported regions.

Resolving a stalled transaction

If a deposit does not appear in your bir123 account within the expected window, first verify that your payment provider (DANA, OVO, GoPay, or your bank) has confirmed the transaction. Check your e-wallet or bank statement for the outgoing transfer. If the money has left your account but has not arrived at bir123 within subject to verification, open a support ticket immediately. Provide your transaction reference number, the payment method used, the amount, and the timestamp of the transfer. Our support team will investigate with your payment provider and work toward a resolution within 2–4 hours. For withdrawal delays, check your account status and verify that all KYC documents are complete. If a withdrawal is under review for longer than the stated window (subject to verification depending on method), contact support with your withdrawal request ID. We will prioritize the investigation and communicate next steps. In rare cases, fund recovery may take up to 3–5 business days if your payment provider requires additional verification.